Shipping Delivery and Returns

 

  1. Delivery Charge and Order Processing
  • We process all orders 1 to 2 working days after your order has been placed.
  • We offer FREE delivery anywhereon almost all products. Very few products in the Sanggol range may require a shipping charge. Please check your product description for more information. 
  1. Delivery Tracking
  • Once we post your order, we will email you to let you know that your order is on its way. We will also provide a tracking ID for your order so you can follow its journey.
  • To track your item, click on the link we sent to you and entre the tracking ID as requested.
  1. Receipt and Signature
  • All deliveries must be received in person at the delivery address, and a signature may be required.
  • If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver your parcel.
  • If your parcel remains undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider may leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
  • In the event of a failure of delivery, your item may be returned to us.
  • We will not take responsibility for any missed delivery due to ‘no one present’ to receive or for returned items. You will be charged the postage cost of a returned item.
  1. Delivery Issues
  • If you experience any problems with your delivery, please contact us as soon as possible by responding to the order confirmation email or visiting our contact us page https://www.sanggol.co.uk/pages/contact-us
  • If our delivery service provider is unable to deliver your products, and such failure is due to you or a non-collection by you from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery, even where the initial delivery was free of charge.
  • Here are some examples of delivery failures.
    • you provided the wrong address for delivery.
    • there is a mistake in the delivery address that you provided.
    • the address for delivery is not reasonably accessible.
    • the address for delivery cannot safely be accessed.

RETURNS

We want you to be delighted with your purchase, Sanggolworld is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.

Our products can be returned within 30 days of the original purchase of the product.

Visit our RETURNS CENTRE to learn more about our returns policy.


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